Sophos Antivirus Help Update Feature Will

Once the scan completes and the computer has been restarted, no further action is required, Sophos Home Real Time Protection ensures files are analyzed as they are accesseddownloaded, and its auto-update feature will keep the antivirus protection up-to-date.

Find more information and setup steps here: MFA - How to enable Multi-Factor authentication.

The Dashboard can also be accessed directly from the antivirus by Enabling Direct Access.

Note: A Sophos Home account is required to add new devices, reprotect computers and reach out to Sophos Home support.

Clicking on the arrow next to the email allows users to access their account settings by selecting My account.

But customers may access different configurations and settings by clicking on HISTORY, PROTECTION, WEB FILTERING and PRIVACY tabs).

Dashboard status will display the protections that are enabled and whether the endpoint is secure.

You may configure these features by clicking the Configure button listed within each one.

New activity lists the latest events on the endpoint.

This proactive approach to protection, along with real-time threat intelligence from our 247 SophosLabs, ensures computers are protected from new and developing viruses, malware, ransomware attacks, application and OS exploits, PUAs, phishing attacks, malicious websites, and the latest cybercrime.

Note: Scheduled scans will show on the Sophos Home dashboard on completion - The computer must be connected to the internet and not asleep for the scan to take place.

If the machine is offlineasleep, then the scheduled scan will not go thru.

Another scan will be attempted on the next scheduled daytime.

Files can be submitted to Sophos Labs for review, more info here: How to submit samples of suspicious files false positives to Sophos.

Sophos Antivirus Help Free Customers Only

Sophos Home Free customers only have access to knowledge base articles on the Sophos Home Support page.

Sophos Home Premium customers have access to dedicated support personnel via chat and web form after logging into the Sophos Home dashboard.

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